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Our Role as a Technology Provider

Polapine Digital operates as a payment orchestration SaaS (Software as a Service) platform - a technology provider that routes transactions to third-party payment processors. We do not directly process payments, hold customer funds, or act as a financial institution. Know Your Customer (KYC) obligations for end merchants are fulfilled by the respective merchant account providers (payment gateways and acquiring banks) who onboard and verify merchants according to their own compliance programs.

1. Introduction & Scope

This Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT) Policy outlines Polapine Digital's commitment to preventing the use of our payment orchestration platform for money laundering, terrorist financing, or other financial crimes.

As a technology provider offering SaaS-based payment routing software, our role in the payment ecosystem differs from that of traditional financial institutions or payment processors. This policy reflects our position as a technology intermediary while demonstrating our commitment to responsible operations.

2. Our Position in the Payment Chain

Understanding our role is essential to understanding our AML/CFT obligations:

Because we are a technology provider and do not directly process payments, hold funds (beyond operational balances), or establish banking relationships with end customers, the traditional KYC requirements applicable to financial institutions and payment processors do not directly apply to our SaaS platform. The responsibility for merchant onboarding KYC lies with the payment gateway providers who have direct contractual and regulatory relationships with the merchants they serve.

All regulatory liability and compliance obligations related to payment processing, anti-money laundering enforcement, customer due diligence, transaction monitoring for regulatory reporting purposes, and Suspicious Activity Report (SAR) filing rest exclusively with the licensed payment gateway providers and acquiring banks. Polapine Digital bears no liability for any regulatory non-compliance, fines, or penalties arising from the payment processing activities conducted by gateway providers connected to our Platform.

3. Our AML/CFT Commitments

Despite not being a regulated financial institution, Polapine Digital is committed to:

4. Risk-Based Approach

We adopt a risk-based approach to AML/CFT that is proportionate to our role as a technology provider:

4.1 Platform-Level Controls

4.2 Merchant Screening

4.3 Reliance on Gateway Providers & Liability Allocation

We rely on our integrated payment gateway providers to fulfill regulatory compliance obligations. The following responsibilities and associated liabilities rest exclusively with the payment gateway providers:

Polapine Digital shall not be held liable for any AML/CFT compliance failures, regulatory penalties, or enforcement actions arising from the payment processing activities of connected gateway providers.

5. KYC Position Statement

Polapine Digital does not perform traditional KYC (identity verification, document collection, proof of address) on merchants using our SaaS platform because:

Merchants connecting their own API keys (BYOK) have already been verified by their respective payment providers. Merchants using our infrastructure are subject to the KYC requirements of the gateways we route their transactions through.

6. Suspicious Activity Detection

We monitor for and investigate the following red flags:

7. Sanctions Compliance

Polapine Digital is committed to complying with applicable economic sanctions:

8. Record Keeping

We maintain records of:

Records are retained for the period required by applicable regulations and for a minimum of 5 years after account closure or transaction date.

9. Cooperation with Authorities

Polapine Digital will:

10. Account Suspension & Termination

We reserve the right to immediately suspend or terminate accounts when:

11. Training & Awareness

Our team receives training on:

12. Policy Review

This AML/CFT Policy is reviewed and updated periodically to reflect changes in regulations, industry standards, and our operational practices. We are committed to maintaining compliance standards appropriate to our role as a technology provider in the payment ecosystem.

13. Contact Us

For questions about this AML/CFT Policy or to report suspicious activity, please contact us: